Help and Customer Service

Please find below our frequently asked questions 

How long does delivery take? 

Our estimated delivery times can be found here  

How can I pay? 

We Accept all major credit/debit cards: MasterCard, Visa, Discover, Switch/Maestro and Solo. We also accept PayPal 

How do I use my Promo Code? 

Discount and Promotional Codes can be entered in the shopping basket by entering your code into the discount/promo box and updating your cart to apply the discount. Once your order has been placed, you cannot use a promotional code

Can I amend my order once completed? 

We are unable to amend any part of your order or change the payment method once your order is complete. 

Where's my Order? 

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried: 

- Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date. 

- Checking if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. 

- Checking with your neighbours to see if they have accepted the parcel on your behalf. 

- Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch. 

If you still can't find your parcel, please email us at: hi@foxberrylondon.com use the contact us form and quote your order number. We'll reply within a few hours and do our best to locate your parcel straightaway. 

How do I return something to you? 

If you are unhappy with your purchase then we will issue an exchange or refund as long as the item(s) are returned in a saleable condition. Email us via the contact form with the explanation for your return. We can then provide an address to send your returned items 

Have you received my returned item(s)? 

As soon as your return has been received and checked by our warehouse, we'll email you to let you know. 


If you cannot find an answer to your question above, please email us at: hi@foxberrylondon.com